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After installing plug-ins from Alien Skin, I get a runtime error when I launch Photoshop ISSUE After installing Snap Art 2, the following error occurs when Photoshop is launched: Runtime Error! Program: C:\Program Files\Adobe\Adobe Photoshop CS4\Photoshop.exe R6025-pure virtual function call After receiving the error, Photoshop crashes. SOLUTION The issue is caused by an issue with Photoshop CS4 where certain types of plug-ins are not correctly isolated from one another.  The error occurs when certain versions of onOne Software's Plug-In Suite 4.5, (... more)	3/2/2010
Running Alien Skin Plug-ins in 64 bit Mode Currently, Blow Up 2, Snap Art 2, Bokeh, and Eye Candy 6 are compatible with the 64-bit version of CS4 on a WIndows based machine running a 64-bit operating system. Exposure 2, Image Doctor 2, and Xenofex 2 will run on a 64-bit operating system but they must be installed into and run from the 32-bit version of CS4. The correct installation path is: C:\Program Files (x86)\Adobe\Adobe Photoshop CS4\Plug-ins Please note that you will have to install the 32-bit version of the plug-in and run (... more)	3/1/2010
FREQUENTLY ASKED QUESTIONS Here you can find the answers to most of the support issues encountered while using our software. Each issue is linked to a support knowledgebase article describing both the problem and a resolution. Activation or Installation issues with Blow Up 2, Bokeh, Eye Candy 6, or  Snap Art 2. Will my Alien Skin plug-ins work with the 64-bit version of Photoshop CS4? Will my Alien Skin products work with the new Mac OS 10.6 Snow Leopard? I just upgraded to Snow Leopard and my Alien Skin (... more)	2/19/2010
International Distributors  Australia -------------------------------------------------------------------------------- Xclusive Software PO Box 140 Baulkham Hills NSW 1755 Australia Voice: : 1300 137 140 Fax: : 1300 137 141 Email: salesinfo@xclusive.com.au Web: www.xclusive.com.au        Belgium -------------------------------------------------------------------------------- Macinside Business (Belgium, Luxembourg, (... more)	2/17/2010
Does Alien Skin Offer Academic Pricing? Alien Skin does indeed offer academic pricing through our academic resellers. Please check the list below. Academic Superstore 111 W. Anderson, Suite D207 Austin, TX 78752 Phone: 800-854-5787 Email:  sales@academicsuperstore.com Web: http://www.academicsuperstore.com/   Creation Engine 348 E. Middlefield Rd. Mountain View, CA 94043 Phone: 800-431-8713 Email:  info@creationengine.com Web: http://www.creationengine.com/  (... more)	1/26/2010
Alien Skin Products Do Not Work in Photoshop on my Windows machine If all the other requirements from our website have been met, and you know you have the plug-in properly installed, the problem may be with your processor. As we develop newer products and update our existing products we are constantly striving to make then render faster and work on larger images; this is one of the primary demands expressed by our customer base.  With this in mind, the updates to existing products and new product implementations utilize newer software libraries and new (... more)	1/19/2010
Incorrectly Named Component Causes Installation of Third Party Software to Fail ISSUE I'm getting a duplicate service name error while installing software from other vendors. SOLUTION The name of one of the activation components installed in the Windows version of Bokeh, Snap Art 2, Blow Up 2, and Eye Candy 6 conflicts with a later version of the same component.  You may encounter errors installing software from other companies which uses the newer component because of the conflict. We have created new installers for the affected products which (... more)	1/15/2010
How to Install to an Outside Plug-Ins Folder Often this method can solve the issue of one of our plug-ins failing to show up in your programs host menu. It is also quite handy if you want to share our plug-ins with several host applications and do not wish to install the plug-ins numerous times. Another bonus: when you upgrade or get a new host application it is easy to add the plug-ins folder to the host applications preferences and eliminate the need to reinstall. Create a new folder on your C: drive or Macintosh Hard Drive (... more)	11/11/2009
Activation Issues with Mac OS X 10.6 Snow Leopard In some cases, upgrading to Mac OS X 10.6 Snow Leopard causes the activation data for recent Alien Skin products to be lost.  This can cause error messages to appear when you try to run the plug-in, or for the product to revert to trial mode.  If you have already upgraded to Snow Leopard and your product has reverted to trial mode, please try to activate again.  If you are running Blow Up 2 or Bokeh and are receiving an activation related error message, please update to the latest (... more)	11/10/2009
-84 Error A small number of users have reported getting an -84 Error when attempting to run Bokeh for the first time. This error code usually indicates that the Nalpieron activation data tables have been copied, whether for backup or hard drive duplication purposes, which prevents Bokeh from running.  Please download and install the most current Mac or Windows  version of Bokeh and this should address the issue. If you need further help, please contact Support.  (... more)	11/10/2009
Adobe Photoshop CS4 and Alien Skin Plug-Ins All of our current products have been tested and found compatible with the 32 bit version of Adobe Photoshop CS4.  With some of our products, the installers may not recognize CS4 as it didn’t exist when the installers were built.  If your CS4 plug-ins folder is not located by the installer, just choose “other” and direct the installer to the CS4 plug-ins folder. The correct paths are shown below: Windows: C:\Program Files\Adobe\Adobe Photoshop CS4\Plug-Ins Macintosh: Macintosh (... more)	11/2/2009
Use of Adobe Illustrator as a Host Application ISSUE The Adobe Illustrator product is different from the Adobe Photoshop products. It allows the user to alter both raster/bitmap images as well vector based images. Plug-Ins once installed will appear in both a Filter and an Effects menu within Illustrator. Their use depends upon the type of image file and the type of selection. Simply put, you can apply a filter to a selection much like you can with the Photoshop products using the Filter Menu with Illustrator. The Effects Menu allows (... more)	9/24/2009
Intel Based Macintosh Support Macintosh Universal updates are available for the following products from our Software Updates page. Blow Up Eye Candy 5: Impact Eye Candy 5: Nature Eye Candy 5: Textures Exposure 1 Exposure 2 Snap Art Xenofex 2 To receive Universal updates for Image Doctor 1, please contact our support staff using the e-mail address listed below.  (... more)	9/24/2009
Plug-Ins Don't Show Up in Filter Menu in International Versions of Photoshop ISSUE After installing Alien Skin plug-ins into an international (non-English) version of Adobe Photoshop, and restarting Photoshop, the filters aren't available in the filter menu. SOLUTION Alien Skin plug-ins check a registry location written by Photoshop to determine the location to install plug-ins.  International versions of Photoshop write an incorrect folder into this registry location.  For example, the plug-in folder for German versions of Photoshop CS2 is typically (... more)	9/24/2009
Troubleshooting Out of Memory Errors ISSUE I get a message that a plug-in ran out of memory either while rendering the preview or applying the effect to the image. SOLUTION Photoshop allocates a fixed amount of memory from the system when it is launched.  It's possible to adjust the allocation so that more memory will be available for plug-ins.  From the menu bar in Photoshop, select Edit > Preferences > Memory & Image Cache. Then, increase the Memory Used By Photoshop value.  You should not increase this (... more)	9/24/2009
Rosetta Emulation Support ISSUE I want to use Alien Skin plug-ins with a PowerPC image editor on an Intel based Macintosh computer using Rosetta emulation. SOLUTION Although Alien Skin does not officially support using our plug-ins under Rosetta, we are not aware of any problems doing so. APPLIES TO  Exposure 2 Snap Art Exposure BlowUp Image Doctor Eye Candy 5: Impact Eye Candy 5: Nature Eye Candy 5: Textures Xenofex 2  (... more)	9/24/2009
Leopard Updates Don't Work on Photoshop CS and Earlier Note: This is for Macintosh users only. ISSUE I installed the Leopard update for my plug-in, but now it doesn't show up in the Photoshop CS filter menu. SOLUTION Since our products are Universal plug-ins, they will show up in the Filter menu only in Photoshop CS2 version 9.0.2, or later, Elements 4.01 or later,  and Fireworks CS3 or later.  Earlier versions of these host programs will not load Universal plug-ins. Unfortunately, there's no remedy for the problem at (... more)	9/24/2009
Alien Skin Plug-ins Running Slow After Upgrading to Mac OS X Leopard ISSUE Alien Skin Plug-ins and Photoshop in general running slow after ugrading to Mac OS X Leopard. SOLUTION Quit Photoshop. Create a folder titled Old PS Settings on your Desktop. Move the following files into the Old PS Setting folder you just created: /Users/Home folder/Library/Preferences/Adobe Photoshop (version) Paths /Users/Home folder/Library/Preferences/Adobe Photoshop (version) Settings /Users/Home (... more)	9/24/2009
Plug-In Doesn't Work In A Graphics Program That Claims to Support Photoshop Plug-Ins ISSUE Alien Skin plug-in doesn't work with a graphics program that claims to use Photoshop plug-ins. SOLUTION Some host programs claim to work with all Photoshop plug-ins without testing thoroughly or strictly following the Photoshop plug-in standard.  If you'd like to use an Alien Skin plug-in with a host not listed in your product documentation, please visit the requirements page for the latest list of compatible hosts. APPLIES TO  Exposure 2 Snap Art  (... more)	9/24/2009
Filter Fails When Transparency is Locked ISSUE While launching a filter, an error message is displayed saying "This filter requires editable transparency". SOLUTION Opacity is locked in the selected layer.  Turn off the Lock Transparent Pixels toggle in the Layers Palette. APPLIES TO  Exposure 2 Snap Art Exposure Image Doctor Eye Candy 5: Impact Eye Candy 5: Nature Eye Candy 5: Textures Xenofex 2  (... more)	9/24/2009
Plug-ins Do Not Show Up In Filter Menu ISSUE After installing the plug-ins and starting the graphics host program, my plug-in does not appear in the Filter or plug-in menu. SOLUTION Install the filters again, making sure to choose the proper host application.  If you choose to install to a specific location, make sure it matches the location set in your host program's "Additional Plug-In Folder" setting.  In Photoshop you can find this setting by selecting Edit > Preferences > Plug-Ins and Scratch Disks from the (... more)	9/24/2009
Plug-Ins Don't Show Up in Filter Menu in International Versions of Photoshop ISSUE After installing Alien Skin plug-ins into the Macintosh version of an international (non-English) version of Adobe Photoshop CS/CS2, and restarting Photoshop CS/CS2, the filters aren't available in the filter menu. SOLUTION When the Alien Skin product installer prompts you to select a destination host from the list, click on the button labeled, "Choose Another Install Location." Then navigate your way to your language version's Photoshop CS/CS2 plug-ins folder and click (... more)	9/24/2009
Preview Only Shows Transparent Pixels ISSUE The preview window seems broken. It only shows the checkerboard pattern. SOLUTION Sometimes the preview begins in a transparent part of a layer.  Click an opaque area of your selection in the navigation thumbnail. APPLIES TO  Exposure 2 Snap Art Exposure BlowUp Image Doctor Eye Candy 5: Impact Eye Candy 5: Nature Eye Candy 5: Textures Xenofex 2  (... more)	9/24/2009
How to Manually Locate the Plug-In Folder ISSUE The plug-in installer program doesn't locate my graphics host program, so I'd like to explicitly tell it which folder to install into.  How do I do this? SOLUTION During the installation process, the plug-in installer program will present you with a list of hosts to install into.  To install into a folder you specify, click the Choose Another Install Location button below the host list.  Then, locate the folder you want to install into in the dialog that appears.  (... more)	9/24/2009
Plug-In Installer Won't Locate Host Application In order to expidite the development cycle, we test our software in only the latest two versions of the most popular host graphics programs. According to our surveys, the most popular host graphics programs are Photoshop and Photoshop Elements.  If, when you are installing our software into a host graphics program that is other than these two, you will need to manually find the plug-ins folder. Please read this article to learn how to that: How to Manually Locate the Plug-In Folder.  (... more)	9/24/2009
Grayed Out Filter Names in Plug-in Menu ISSUE Plug-in names appear grayed out in the Photoshop filter menu. SOLUTION Here are some reasons a filter may be grayed out in the filter menu: The filter doesn't support the current color mode.  Some filters don't support CMYK or Lab color spaces.  Switching the color mode to RGB to see if the filter is enabled again. The filter doesn't support the current color depth.  Most Alien Skin filters don't support 32-bit color depth, and a few don't support 16-bit color.  (... more)	9/24/2009
How To Uninstall ISSUE How do I uninstall my Alien Skin plug-in?  SOLUTION Macintosh Users Find the plug-in folder in your graphics program's plug-in folder and delete it. Windows Users Run Add/Remove Programs from your Windows Control Panel.  Select the plug-in set you want to remove from the program list and click the Add/Remove button. This will remove the program and its components. APPLIES TO  Exposure 2 Snap Art Exposure BlowUp Image Doctor Eye Candy (... more)	9/24/2009
How to Increase Memory Available to Photoshop There are times in which our filters may seem to run slowly on larger images. There are a number of reasons why this could be, but the best place to start is by increasing the amount of memory that gets allocated to Photoshop. When you are running Photoshop (Windows), go to Edit > Preferences > Performance (Photoshop CS3, otherwise it's labeled as Memory & Image Cache) or for the Macintosh, go to Photoshop > Preferences > Performance (Photoshop CS3, otherwise it's labeled as Memory & (... more)	9/24/2009
Universal Plug-Ins Don't Appear in Photoshop CS2 or Elements 4 Filter Menu ISSUE I installed Alien Skin plug-ins, but they don't appear in the filter menu in Photoshop CS2 or Elements 4 for Macintosh.  SOLUTION Photoshop CS2 for Macintosh requires the 9.0.2 update in order to work with Universal plug-ins.  Without this update, the plug-ins do not appear in Photoshop's filter menu.  Universal plug-ins are designed to work with both Intel and PowerPC based Macintosh computers. Similarly, Elements 4 for Macintosh requires the 4.0.1 update in order (... more)	9/24/2009
Microsoft Windows Vista Compatibility ISSUE Do Alien Skin plug-ins work with Microsoft Windows Vista?  SOLUTION All Alien Skin plug-ins are completely compatible with Windows Vista.  No product update is necessary. APPLIES TO  Exposure 2 Snap Art Exposure BlowUp Image Doctor Eye Candy 5: Impact Eye Candy 5: Nature Eye Candy 5: Textures Xenofex 2 (... more)	9/24/2009
Filters Don't Appear in Filter Menu For Limited User After Installing as Admin ISSUE I've installed Alien Skin filters on a Macintosh using an administrator account, but users with limited accounts don't see the filters listed in the filter menu. SOLUTION The plug-in installer installs files with the wrong permissions.  This can be corrected by explicitly setting the permissions using the Finder.  Here's how: Locate the folder the plug-in was installed in.  For Photoshop CS3, this is /Applications/Adobe Photoshop CS3/Plug-Ins/Alien Skin/  (... more)	9/24/2009
Troubleshooting Registration Code Problems ISSUE The plug-in installer program won't accept my 12-letter registration code, or I can't find my code. SOLUTION The Product Registration Code is a 12-letter code located either in your manual, on the CD jewel case or, if you purchased the software for download, on the download page and in an email invoice. If you've registered the software with us (by purchasing directly from us, registering online or sending in a registration card), we'll have the code in our database. If (... more)	9/24/2009
Alien Skin Plug-ins not recognized by Corel Paint Shop Pro X2 ISSUE After the Alien Skin plug-ins are installed, they do not show up in the Corel Paint Shop Pro X2 Effects menu.   SOLUTION Ensure that you have restarted Corel Paint Shop Pro X2 since you installed the Alien Skin product. Access the File menu in Corel Paint Shop Pro X2 and choose Preferences > File Locations. From the File Types menu choose Plug-ins. Ensure that the Enable Plugins box is checked. If you do not see the Plug-In folder: C:Program (... more)	9/24/2009
Insufficient Permissions to Install Plug-Ins ISSUE When I try to install the plug-in, I get an error dialog saying that I don't have privileges or permission to install the software. SOLUTION The plug-in installer, like most installation programs, needs to write files to secure folders on your computer.  If you use Mac OS X, the installer will prompt you for an administrator password so that the installation can proceed.  For Windows, you must be logged into an account that has administrator privileges.  For information (... more)	9/24/2009
Mac Fireworks Crashes on Startup ISSUE Mac Fireworks crashes on startup when I have any Alien Skin plug-in installed. SOLUTION Uninstall any programs by Unsanity which you might have installed in Fireworks' Plug-Ins folder on your hard drive.  These programs (commonly called Haxies), are system extensions which are known to cause problems with plug-ins in Fireworks. APPLIES TO  Exposure 2 Snap Art Exposure BlowUp Image Doctor Eye Candy 5: Impact Eye Candy 5: Nature Eye Candy 5: Textures (... more)	9/24/2009
Plug-ins crash on Mac OS X 10.5 Leopard and 10.6 Snow Leopard Attention: If you have upgraded to Snow Leopard and are having activation problems, or are about to upgrade to Snow Leopard, please also read the following article: Activation Issues with Mac OS X 10.6 Snow Leopard. ISSUE Alien Skin plug-ins crash Photoshop in Mac OS X 10.5 Leopard. SOLUTION We have identified the problem and have fixed it. Free updaters are available for you to download and install now to fix the crashing problem.  Download them here: Product Updates.  (... more)	9/11/2009
My Blow Up 2 or Snap Art 2 license code will not fit in the registration box during installation and registration. Our older products use a 12 letter product license code, whereas all of our newer products such as Blow Up 2, Snap Art 2, and Bokeh, use a 20 digit code. During registration, keep in mind that the product selection is a drop down box, and you must select the correct product in order to enter the license code.  Make sure you select Blow Up 2, or Snap Art 2, rather than version one of the same products, so the license code box will expand and acccept the 20 digit codes.  (... more)	8/18/2009
Alien Skin Leopard/Intel Updates Fail to Run ISSUE Our Mac Leopard/Intel Updates sometimes fail on Macintosh computers that have been upgraded to Mac OS X 10.5 Leopard from a previous version of OS X.  An error message indicates that the registration code is invalid and to contact Alien Skin for further assistance.  SOLUTION The Mac OS X upgrade process sometimes leaves Alien Skin plug-in files with the wrong security permissions.  These incorrect permissions prevent our updaters from working correctly. The solution (... more)	8/17/2009
Product Activation and Deactivation In our newest products, such as Blow Up 2, Bokeh, and Snap Art 2, we have implemented a new activation scheme much like Adobe has in Photoshop. Our Windows installer will create a Windows Service titled “Nalpeiron Licensing Service“ and our Macintosh installer will install a daemon titled “ProtectV” in the MacHD/Library/StartupItems folder.  These components do not contain any viruses, adware, malware, etc. These components must be left installed and running for our products to function. Some (... more)	8/17/2009
Reseller Purchase - US Domestic Accounts US Commercial and Academic Resellers Alien Skin Software products are available to domestic resellers via a direct partnership. We offer our accounts; No minimum orders Terms upon qualification Credit card payment options Account representatives who are made available to assist you with your order. Orders processed by 2:30PM EST will ship same day. Send your order to orders@alienskin.com If we haven't done business and you would like to set up for a buyer's (... more)	8/17/2009
What to do when credit card is declined You can contact the Alien Skin Software sales department for assistance should your credit card be declined. Contacting the bank that issued your credit card may be the quickest way to find out why a card has been declined. You can reach the Alien Skin sales department at 919.832.4124 ext. 2 or you can email sales. (... more)	8/17/2009
Photo Bundle - Details, Pricing, and Policies What is the Photo Bundle? The Photo Bundle contains the latest versions of Blow Up, Bokeh, Exposure, Image Doctor, and Snap Art.  It is a way to purchase all of these photography plug-ins for one low price.  We did not include products like Eye Candy and Xenofex in the Photo Bundle because they are not just for photography and are aimed more at graphic design. How much does the Photo Bundle cost? The Photo Bundle is $595.  That is $500 less than purchasing all five of these products (... more)	8/17/2009
Purchasing software from shady sources When you see our software for sale at a huge discount, remember the old adage: if it seems too good to be true then it probably is. Software sold by anyone other than Alien Skin or one of our authorized resellers is usually a pirated version. Often the product code provided with the purchase will not even work. Below are some red flags to look for: The price is significantly less than ours, often by more than half. It is easy to offer a big discount when you have no stake in creating, (... more)	8/13/2009
Alien Skin Software New Product Upgrade Policy If you purchase one of our products within 30 days of the release of a new version, you will receive the new version for free.  If you purchased directly from us, the upgrade will automatically be sent to you.  If you purchased from a reseller, just provide us proof of your purchase date and we will send you the upgrade.  (... more)	8/12/2009
Problem Importing Settings Files Q: Importing a settings file by double-clicking did not work for me. I created a custom setting, exported it to my desktop as a .f1s file, and double-clicked it but I got the code text in TextEdit. I couldn’t drag the file to the settings panel and I don’t see an import button either. A: The Settings Router application is installed by our product installers and is used to import settings files from your desktop into the appropriate product custom settings folder.  During the install (... more)	7/6/2009
Snap Art 2 and Transparent Pixels The behavior of Snap Art 2 on transparent pixels has changed. Now, the entire image is always filled with the canvas/paper and the the pixels of the original image are composited on top of the canvas. So the white you are seeing is the canvas. The reason for this is because it allows you to feather the effect on the canvas (kind of like an artistic vignette).  If you want the old behavior you can create a layer mask before you run the filter. To do so, control click (command click on the (... more)	7/6/2009
Conflict With Plug-Ins From Topaz Labs We have identified a crash in several Alien Skin plug-ins resulting from a conflict with plug-ins from Topaz Labs.  If you run any of Topaz' plug-ins and then run Bokeh or Blow Up 2, Photoshop will crash. Topz has advised us that turning off multi-processor support in their plug-in preferences addresses this issue.    Applies to: Blow Up Bokeh (... more)	7/2/2009
Installing Photoshop Panels ISSUE Alien Skin has developed panels that will provide you with some additional functionality to some of our products. They are installed using the Photoshop CS4 Extension manager application. You must have Photoshop CS4 (or later) installed to utilize the panels. SOLUTION Download the .mxp installation file and save it onto your desktop. Here is how to install it on a Windows XP computer: Close the Photoshop CS4 application. Double click the .mxp file located (... more)	5/26/2009
AutoLayer2.8li file updates to resolve Windows Photoshop CS4 issues ISSUE The current version of the AutoLayer2.8li File that is used with the Exposure 2 and Bokeh products causes some cosmetic issues in the Windows version of Photoshop CS4. With the current version of the AutoLayer2.8li file installed the user will notice that the Arrange Documents Menu is grayed out and the Preferences Transparency Settings are not being displayed correctly. We have updated the AutoLayer2.8li file to resolve these issues.  Please note that there is no need for (... more)	5/18/2009
How to install and use the Snap Art 2 panel ISSUE Alien Skin has developed a panel that will allow you to quickly run all of the Snap Art 2 filters without having to access them in the Photoshop Filter menu. It is installed using the Photoshop CS4 Extension manager application. You must have Photoshop CS4 installed to utilize this panel. SOLUTION Download the Snap Art 2.mxp installation file and save it onto your desktop. It can be downloaded from this web page:  (... more)	4/30/2009
What is the Alien Skin Settings Router? In some of our older products such as the Eye Candy 5 series and Snap Art, the importing and exporting of setting files was accomplished by pressing the Manage button at the bottom of the Settings Tab in the product user interface.  This would bring up a menu that would allow you to both import and export setting files.  To streamline this process and simplify the manipulation of setting files we created an application titled Settings Router. Our product installers currently install this (... more)	4/6/2009
Smart Layer Support ISSUE Do Alien Skin's plug-ins work with Smart Layers?  Are there any limitations or technical issues I should be aware of? SOLUTION Exposure 2, Bokeh, and Image Doctor 2's JPEG repair filter can be applied to a Smart Layer.  If the 'Create Output in New Layer' checkbox is present, it should be turned off before applying, since that feature is not compatible with Smart Layers. If you make a selection on a Smart Object and then run a filter, the filter is not presented with (... more)	4/6/2009
Problems Downloading From the Online Store Limitations—Do not select the download versions of our products if your computer meets any of the following conditions: If you have Internet connection rates less than 33.6 Kbps, choose the "physical delivery" version of our products. Because our files range from 2 to 10MB in size, any connection slower than 33.6 Kbps is just too slow to efficiently download our installer files. If your Internet connection is unstable or gets disconnected frequently, you (... more)	2/26/2009
Volume Licensing Discounts on 5 or more copies of a product If you need 5 or more copies of a product, you can get a site license that gives you a big discount.  The chart below shows the discount compared to individual list prices.  The number of licenses is the sum of all seats in all products purchased at the same time.  For instance, if you purchase 20 seats of Exposure and 20 seats of Snap Art, you would get a 40% discount on the entire order. Volume Pricing Discounts  (... more)	2/26/2009
Disk Failed to Mount Message  Bokeh and Blow Up 2 require either a G5 or Intel based Macintosh computer. When the installer is launced on a G4 Macintosh you get the "Disk Failed to Mount" error mesage. (... more)	1/17/2009
BlowUp Doesn't Appear in the Filter Menu ISSUE After installing the BlowUp and restarting the graphics host program, BlowUp does not appear in Photoshop’s Filter menu. SOLUTION BlowUp is an automation plug-in and will appear in Photoshop's File/Automate menu rather than the Filter menu.  If you don't see BlowUp in the Automate menu, install the filters again, making sure to choose the proper host application.  If you choose to install to a specific location, make sure it matches the location set in your host program's (... more)	1/15/2009
How Can I Download my Registered Products? How Do I Enter My Product Serial Code? With the exception of Bokeh and Blow Up 2, our demo programs cannot be activated.If you need the current retail installer for your registered product(s), please send an email to support@alienskin.com with your product serial code(s) and indicate the desired platform.  (... more)	1/15/2009
Using Eye Candy 4000 in Photoshop CS3 and CS4 on an Intel-based Macintosh ISSUE Will Eye Candy 4000 work in Photoshop CS3 on my Intel-based Macintosh? SOLUTION Yes, but only in the Rosetta Emulation Mode. If you know that you installed the Eye Candy 4000 into Photoshop CS3 or CS4's Plug-Ins folder, you'll need to find the Photoshop CS3 application file on your hard drive and do a Get Info on it. Once the Get Info window appears, you'll see a checkbox that reads, "Open using Rosetta." Check that checkbox and close the window. Run CS3 and it'll be (... more)	1/15/2009
Demo Trial Ran Out Before I Could Use the Program Barring an error with your computer's clock, this usually indicates the the program has been previously installed whether or not it was ever used. Call support at 888-921-7546 and we can help you reset the demo.  (... more)	1/9/2009
Installing new settings Most of our products allow you to install settings that other people have made.  These settings are in the form of small files whose names end in .f1s.  You will see many of these files linked to in sticky posts in our online forums.  Installing a setting is easy. First, make sure you have the product installed that the setting is for.  If you want to check out a new Fuji  Velvia setting for use in Exposure 2, make sure you first have the retail or demo version of Exposure 2 installed.  (... more)	11/7/2008
Kaspersky Anti-Virus software detects a virus after you install Blow Up 2 ISSUE You have installed Blow Up 2 and your Kaspersky Anti-Virus software is now complaining about a virus on your system. SOLUTION The installer for Blow Up 2 creates a Windows Service that is used for activation. This service is called the Nalpeiron Licensing Service and it must be left active for Blow Up 2 to function.  Rest assured that this is not any sort of virus. The Kaspersky software is incorrectly identifying the Nalpeiron Licensing Service as a virus. We have made (... more)	11/3/2008
Plug-Ins Do Not Work in Photoshop Elements 7 Currently, our installers do not recognize Photoshop Elements 7 during the install process which can lead to our plug-ins failing to show up in the Elements Filters menu.   There are a couple of easy solutions to the problem. •          During install direct the installer to the proper directory by pointing the installer to the correct install path which is:               C:\Program Files\Adobe\Photoshop Elements 7.0\Plug-Ins   •          If you already have the plug-in (... more)	10/21/2008
EXPOSURE 2 FILM SETTINGS Following is a list of all of the current Color and Black & White film settings for Exposure: COLOR SETTINGS Color__Fade all, leaving strong reds Color__Fade all, leaving weak reds Color__Golden Hour, Orange More Color__Golden Hour, Orange Most Color__Golden Hour, Orange Plus Highlights Color__Golden Hour, Orange Color__Golden Hour, Pink Color__Noon Day Sun Color__Overcast Color__Saturation Increased, Warm Color__Saturation Muted, (... more)	10/20/2008
Apply Exposure Before or After Resizing? One of our Exposure 2 users posted this question to us and we felt it deserved a place in our Knowledgebase as many other users may be wondering the same thing.   Q: I print images at various sizes by resizing the file after I have completed all necessary adjustments.  In order to achieve realistic grain size for a particular film, should I apply the Exposure film effects before or after resizing? A: Good question.  If you apply Exposure and then resize, the resizing will (... more)	8/22/2008
How to Find Your Card Security Code Visa, MasterCard, and Discover The CVC number is the 3-digit number located on the back of your card, usually at the top of the signature strip. American Express The CVC number is the 4-digit number printed on the front of your card. You will find this number in small type above your credit card's main number.    (... more)	8/21/2008
Plug-in Doesn't Work in Photoshop Action ISSUE I made an action to apply my filter in a batch process, but it refuses to work. Can I use Alien Skin filters in a batch process?  SOLUTION There is an easy solution. The "Create Output In New Layer" feature is incompatible with actions. It makes the filter do nothing. Just uncheck the "Output to New Layer" option to disable this feature. In Exposure and Image Doctor, there is a feature that allows you to turn this off permanently (until you turn it back on).  Type (... more)	8/12/2008
Layer Types BlowUp Will Resize BlowUp resizes the following layer types: Background Layers Layer Masks Fill or Adjustment Layers (for example, Gradient Maps and Color Fills) BlowUp does not resize the following parts of images: Paths Clipping Paths Text Layer Styles Smart Objects APPLIES TO  BlowUp  (... more)	7/2/2008
Alien Skin Plug-Ins do not show up in the Adobe Photoshop Elements 6 Filter Menu ISSUE In a small number of cases we have seen where our Plug-Ins do not show up in the Elements 6 Filter menu after upgrading from a previous version of Elements to version 6 or sometimes when performing a fresh install of Elements 6. SOLUTION The problem has to do with the Elements 6 Plug-In folder path preference.  In some instances this preference is not being created correctly. To resolve this issue please do the following: Quit out of Photoshop Elements 6. Hold (... more)	5/19/2008
Image Doctor 2 Filter Runs Out of Memory ISSUE I get a message that an Image Doctor 2 filter ran out of memory either while rendering the preview or applying the effect to an image. SOLUTION Image Doctor 2 filters were tested on images up to 100 MB in size on a machine with 1GB of memory. This corresponds to an RGB image on a single, background layer with dimensions up to 6000 x 6000 pixels. You can check the size of the image and the dimensions in Photoshop under Image->Image Size. Note, if you have 2GB of RAM you will (... more)	12/19/2007
Conflict with onOne Plug-Ins Causes Crash on Filter Startup ISSUE Running an Alien Skin filter causes Photoshop to crash. SOLUTION This crash is caused by a conflict with plug-ins by onOne Software.  The current versions of each affected product are: Genuine Fractals 5.0.3 Mask pro 4.1.1 PhotoFrame Pro 3.1.1 Intellihance To fix the problem, update any installed onOne products to the latest version.  The problem is specifically in the file onOne Library.8li, which adds the onOne menu to Photoshop's menu bar.  The (... more)	10/3/2007
Output on New Layer Issues and Elements 5.0 When you open an image in Photoshop Elements 5.0, there is a very good chance that it will be a background layer. If you are using Exposure 1, Exposure 2 or Snap Art and you have the "Create Output In New Layer Above Current" check box in the filter's user interface enabled, you will get an error message that reads, "Unable to create a new layer. If you are working with a 32-bit image in Photoshop CS2, there is no support for 32-bit layers. The 'Create Output in New Layer' check box should be (... more)	10/1/2007
What to do if you have been charged twice for a single purchase For a variety of reasons, a customer's purchase process will time out, necessatating a second attempt at purchasing the software. Only the second order will come through to Alien Skin's records, but the customer's credit card company will show two charges for the one successful order. In this case, all the customer needs to do is wait a few business days and the credit card company will automatically reverse the charge for the first, unsuccessful, attempt.  (... more)	9/27/2007
Redownloading Software  In order to download the software again, you must contact Technical Support. The best way to obtain support is to send email to support@alienskin.com. Please include your full name, the product that you need help with, that product's 12-letter product registration code and whether this is for Macintosh or Windows. (... more)	9/13/2007
Accepted Credit Cards We accept Visa, MasterCard, American Express, and Discover. Sorry, Alien Skin Software does not accept PayPal payments. (... more)	8/30/2007
Download Assisting Software Download assisting software can cause a download failure when purchasing software from the Alien Skin Store.  Please disable any download assisting software.  Products such as Speed Download, Download Accelerator, and RealNetwork's Real Download will cause online delivery of our product to fail.  (... more)	8/30/2007
Installing Downloaded Software Windows Solution: You will not download a compressed installer file. It is a .exe file. Macintosh Solution: We compress our installation packages as a .dmg file. Mac OS X will automatically know what to do with the file when you double-click on it. (... more)	8/30/2007
BlowUp Resizing Limits ISSUE BlowUp won't enlarge anything beyond 30,000 pixels. SOLUTION The output size of images in BlowUp is limited to a maximum of 30,000 pixels in width or height. This limitation is due to our representation of pixel coordinates, which is 15 bits.  The largest 15-bit integer is 32,767.  This choice was made for performance and memory reasons.  We regret that this limit is too small for a few of our customers (some bus wrap and billboard folks in particular).  Unfortunately, (... more)	8/30/2007
BlowUp Doesn't Work In A Graphics Program That Claims to Support Photoshop Plug-Ins ISSUE  BlowUp doesn't work with a graphics program that claims to use Photoshop plug-ins. SOLUTION BlowUp is a special type of plug-in which only works with Adobe Photoshop and Adobe Photoshop Elements.  There are no other compatible graphics programs at this time. APPLIES TO  BlowUp (... more)	8/30/2007
Internet Connection Requirements Anyone with connection rates lower than 33.6 Kbps should opt for physical delivery of our software. Because our files range from 2 to 10MB in size, any connection slower than 33.6 Kbps is just too slow to efficiently download our installer files. If your Internet connection is unstable or gets disconnected frequently, you should also choose the physical delivery method. Should your connection fail in the middle of the download process, you will need to contact technical support to get a new (... more)	8/30/2007