Here you can find the answers to most of the support issues encountered while using our software. Each issue is linked to a support knowledgebase article describing both the problem and a resolution.

• Activation or Installation issues with Blow Up 2, Bokeh, Eye Candy 6, or  Snap Art 2.
• Will my Alien Skin plug-ins work with the 64-bit version of Photoshop CS4?
• Will my Alien Skin products work with the new Mac OS 10.6 Snow Leopard?
• I just upgraded to Snow Leopard and my Alien Skin products keep going back to trial mode.
• Alien Skin plug-ins are not showing up in Photoshop Elements 8 or Paint Shop Pro X2/X3.
• Sometimes my Alien Skin plug-ins crash after using plug-ins from Topaz.
• Why do I sometimes see Alien Skin software being sold so much cheaper on other web sites?
• What forms of payment do you accept at your web store?
• When running Alien Skin plug-ins, I get a runtime error when I launch Photoshop
• My Snap Art2/ Blow Up 2 code will not fit in the registration panel while installing.
• Alien Skin Plug-ins will not work on my Windows machine
• Is there a way to retain the transparency of the original layer after using Snap Art 2?
• I’ve lost my CD and/or no longer have my download link for my purchase. How can I re-download my registered products?
• Do you offer academic pricing on your software?
• Where can I find Leopard Updates for my new Mac?
• Alien Skin Plug-Ins Don't Appear in Photoshop CS2 or Elements 4 Filter Menu
• My 30 trial has run out. I purchased the software so how do I enter my serial code?
• Alien Skin filters are crashing Photoshop on my Mac.
• When I try to run the Intel Leopard updates on my Mac I get a message that the installer has detected an invalid registration code. What do I do?
• Alien Skin plug-ins are not showing up under the filters menu in Photoshop CS2 or Elements 4.0 on my Mac.
• Can I use my Alien Skin plug-ins with Photoshop CS4?
• I’ve installed my program(s) but they do not show up in Photoshop CS4.
• Blow Up 2 not showing in the Filters Menu in Photoshop
• I downloaded the demo for Blow Up 2 and Bokeh but I'm getting a "Disk Failed to Mount" when I try to install them.
• I just installed Bokeh and I am getting a -84 error when I try to run it.
• Eye Candy 4000 is not showing up in the Photoshop filters menu on my Mac.
• Alien Skin plug-ins are causing issues with the arrange documents feature in Photoshop CS4
• Exposure 2 is crashing Photoshop on my Mac even after running the Leopard update.
• Your newest products like Blow Up 2 and Bokeh use a new activation scheme. What exactly is this?
• How do I activate my software  or deactivate so I can install on another computer?
• I just installed a demo version of one of your programs and when I try to use it I get the message that the trial has run out. What’s up with that?
• I can’t seem to create an action in Photoshop using some of your plug-ins. Any idea why?
• How do I uninstall Alien Skin products?