Common activation error codes are included in this article. If you receive an error code that is not covered, please contact support. Include your license number and the specific error code you are receiving and we can help you resolve the problem.
102 - Incorrect license code for software version
Make sure you are using the correct code for the software version you are activating. The codes are unique to each version. For example, the license code for Exposure 7 will not activate Exposure X. Download and install the appropriate version from the downloads or older installers pages.
You can remove an unwanted program from your computer with these instructions.
103 - Too many activations
The standard license agreement allows activation on up to two computers. If you are moving to a new computer, you need to deactivate the license on the one no longer in use. If you are not able to deactivate the license contact support. Include your license number and reason the license could not be deactivated.
105 - License already activated on this computer
This error is usually caused by a cloned hard drive on a second Apple computer. Contact support and let them know you have a 105 error. They will reset your code and give you instructions so the license will work on the new drive.
-21, -23 - Obsolete license system error
If you receive an error code such as -21, -23, or any other negative number, please uninstall the plug-in from your Mac or Windows computer and visit our downloads page to get the most current version of your plug-in. If your version is not listed, there is a link at the bottom for older installers.