You may run into a situation where you purchase a license for one of our programs but when you enter it into your existing program you get a red "X". This is an indication that you have an older version of the program. Alien Skin has moved to a new, more customer friendly activation system. Installations made with the old activation system will show the newer license codes as invalid and give you the red "X".
The solution is to download the updated installer from our website, remove any previous versions of the plug-in from your computer, and then reinstall. If you need some guidance with uninstalling a previous version, you can access one of the articles below, depending on your system.
If you continue to have problems just contact support.