License, Refund, and Upgrade Policies

License

Our normal license lets you use the software on two computers. The idea is that many people work on a desktop and a laptop.

When getting rid of an old computer, deactivate our products first or you won't be able to use them on your new computer. The deactivate command is in the Help or "?" menu.

Your license code works on both Macintosh and Windows. Feel free to switch platforms at any time. Just grab the latest installer for either platform from our download page. If you have an older version, not currently for sale, you can find the downloads in our old installer article

Refunds

If you purchased software directly from Alien Skin Software then you can return it for a full refund within 30 days. Just deactivate it and then send us a support request (at the top of this page). The deactivate command is usually found in the Help or "?" menu. If you purchased from a reseller then you must work with them for a refund. If you purchased from a sleazy guy on eBay then good luck!

Free Upgrades

If a product is updated within 90 days of your purchase, you will receive that upgrade for free. If you purchased directly from Alien Skin Software then the upgrade will automatically be sent to you. If you purchased from a reseller, just send us a copy of your receipt and we will send you the upgrade.

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